Privacy Policy

Last updated: May 8, 2026

1. Introduction

Black Octopus Agency (“we,” “us,” or “our”) is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA), the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) where applicable, and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) / the Consumer Privacy Protection Act (CPPA).

By accessing our website at blackoctopus.agency, you acknowledge that you have read and understood this Privacy Policy.

2. What Is Personal Information?

Personal information means any information about an identifiable individual. This may include, but is not limited to:

Your name and contact details (such as a phone number or mailing address)
Your IP address and general location data
Information you voluntarily submit to us (such as through a contact or inquiry form)
Communications between you and our organization

3. Information We Collect

Information You Provide Directly

When you contact us through our website, request a quote, or otherwise communicate with us, we may collect personal information that you voluntarily provide, such as your name, phone number, email address, and the content of your message.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

Your IP address and browser type
Pages viewed and time spent on our site
Referring website address
Device type and operating system

This information is collected through cookies and similar tracking technologies. See Section 8 (Cookies) for more details.

4. How We Use Your Information

We collect and use personal information only for purposes that a reasonable person would consider appropriate in the circumstances, and only to the extent necessary to fulfill those purposes. These purposes include:

Responding to your inquiries and providing the professional services you have requested
Communicating with you about appointments, quotes, or follow-up matters
Improving our website and understanding how visitors use it
Complying with applicable legal obligations
Protecting our legal rights and interests

5. Legal Basis for Collection

Under PIPEDA and applicable Ontario privacy law, we rely on the following bases for collecting and processing your personal information:

Your consent, which you provide by submitting a contact form or otherwise voluntarily sharing information with us
Contractual necessity, where the processing is necessary to perform a contract with you or take pre-contractual steps at your request
Legitimate interests, such as improving our services and maintaining website security, provided these interests are not overridden by your rights and freedoms
Legal obligation, where we are required by law to process certain information

6. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service providers: We may share information with trusted third-party vendors who assist us in operating our website or conducting our business (e.g., website hosting providers, analytics services). These parties are contractually required to handle your information securely and only for the purposes we specify.
Legal requirements: We may disclose your information if required to do so by law, court order, or government authority, or if we reasonably believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred to the acquiring organization, subject to the same privacy commitments described in this policy.

7. Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. When personal information is no longer needed, we destroy, delete, or anonymize it in a secure manner.

8. Cookies and Tracking Technologies

Our website may use cookies — small text files placed on your device — to enhance your browsing experience and collect analytics data. Cookies may be:

Session cookies: Temporary files deleted when you close your browser
Persistent cookies: Files that remain on your device for a set period
Third-party cookies: Set by services such as Google Analytics to help us understand website traffic

You may disable or manage cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. Where required by law, we will obtain your consent before placing non-essential cookies on your device.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

10. Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include secure server infrastructure, access controls, and, where applicable, encryption.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

11. Your Rights

Under applicable Canadian and Ontario privacy law, you have the right to:

Access the personal information we hold about you
Correct any inaccurate or incomplete personal information
Withdraw consent for the collection or use of your personal information (subject to legal or contractual limitations)
Request deletion of your personal information, where we are not required by law to retain it
Lodge a complaint with the Office of the Privacy Commissioner of Canada or the Information and Privacy Commissioner of Ontario if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information in Section 13 below. We will respond to your request within 30 days, or as otherwise required by law.

12. Children’s Privacy

Our website is not directed at children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can promptly delete it.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please email us:

Email: info@blackoctopus.agency

Black Octopus Agency 36 Toronto Street, Suite # 850, Toronto, Ontario, Canada M5C 2C5

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

This privacy policy is intended as a general template and does not constitute legal advice. We recommend having it reviewed by a qualified legal professional to ensure it meets the specific requirements of your business.